Its ok to be human making a mistake but it does need to be acknowleged and made right.

Thankfully your school has set up the criteria that can take care of cheating and will back you up when needed.

Its funny how adults can act like children but there are ways to get them to change without making them feel embaressed.

Having dates and the syllabus written so that the students can se the whole class time eliminates any confussion.

Including due dates from the start for assignments and not just when the work is assigned is something I am going to put into practice on my next class to see how things change.

Seems to me that it is mostly fear of the unknown and in reality, the unknown doesn't happen most the time.

Follow policy and procedure and be professional at all times.

Be firm but fair.

Boundaries and expectations are important for students as well as instructors. 

The problem I have is adjusting from industry to the classroom. I have to stop myself many times and slow down because once your use to doing things you forget that your students have never done what you are demonstrating before.